Shipping policy
Thank you for shopping with DvoScents! We strive to provide a smooth and seamless shopping experience. Please read the following shipping policy to understand our process and shipping details.
1. Order Processing Time
- All orders are processed within 1-3 business days (excluding weekends and holidays).
- Orders placed after 3 PM (PST) or on weekends will be processed the next business day.
2. Shipping Rates
- Standard Shipping: 200 PKR – Estimated delivery time of 1 to 3 business days.
- Please note that shipping rates are calculated at checkout based on your location and selected shipping method.
3. Shipping Methods
We offer various shipping methods to meet your needs, including:
- Standard Shipping
- [Other shipping methods you may offer]
4. Address Accuracy
Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for delays or non-delivery caused by incorrect address details. If you notice an error in your address, please contact us as soon as possible to make any necessary corrections.
7. Missing or Lost Packages
If your order is marked as delivered but you haven't received it, please:
- Check with family members, roommates, or neighbors who might have accepted the delivery.
- Contact the shipping carrier directly to inquire about the package's whereabouts.
- If the carrier cannot assist, please contact us at hellodvoscents@gmail.com for further assistance.
8. Returns and Exchanges
Please refer to via email for more information about returning items and shipping back products.
9. Contact Us
If you have any questions or concerns about our shipping policies, please don’t hesitate to reach out:
- Email: Hellodvoscents@gmail.com
Thank you for choosing DvoScents!